MODWAI Refund Policy

1. Refund Eligibility

Refunds may be requested within 14 days of the original purchase date for any reason.

2. Subscription Cancellation

Users may cancel their subscription at any time:

• Monthly subscriptions: No refund for the current billing period; access continues until the end of the paid period.
• Annual subscriptions: Refunds available within the first 14 days of purchase. After 14 days, access continues until the end of the subscription period, but no refund is provided.

3. How to Request a Refund

To request a refund:

1. Contact our support team at: hello@modwai.eu
2. Include your order number and reason for the refund request.
3. Our team will review your request within 5 business days.

4. Refund Processing

If your refund is approved:

• Refunds are processed through Paddle.com Market Ltd (our Merchant of Record).
• The refund will be issued to the original payment method.
• Processing time: 5-10 business days depending on your payment provider.

5. Free Trial

If we offer a free trial period in the future:

• No charges apply during the trial.
• You may cancel anytime before the trial ends to avoid being charged.
• No refunds are needed for cancelled trials.

6. Contact

For refund inquiries, please contact: hello@modwai.eu

All refund requests are handled by our support team in cooperation with Paddle.com Market Ltd.